.tickets-section{padding-top:100px;min-height:100vh;background:var(--bg)}
.tickets-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:40px;flex-wrap:wrap;gap:20px}
.tickets-header-left h1{display:flex;align-items:center;gap:12px;font-size:1.8rem;letter-spacing:2px;margin-bottom:8px}
.tickets-subtitle{color:var(--text-muted);font-size:14px}
.tickets-filters{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.t-filter{display:inline-flex;align-items:center;gap:7px;padding:9px 18px;border-radius:10px;font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:0.8px;background:var(--bg-card);border:1px solid rgba(255,255,255,0.06);color:var(--text-muted);transition:all 0.25s}
.t-filter:hover{color:#fff;border-color:rgba(255,255,255,0.15);background:rgba(255,255,255,0.06)}
.t-filter.active{background:var(--primary);border-color:var(--primary);color:#fff;box-shadow:0 4px 16px rgba(196,30,58,0.3)}
.t-filter.oyun.active{background:#2ecc71;border-color:#2ecc71;box-shadow:0 4px 16px rgba(46,204,113,0.3)}
.t-filter.discord.active{background:#5865F2;border-color:#5865F2;box-shadow:0 4px 16px rgba(88,101,242,0.3)}
.tickets-empty{text-align:center;padding:80px 20px;color:var(--text-muted)}
.tickets-empty i{font-size:60px;margin-bottom:20px;opacity:0.3}
.tickets-empty h3{margin-bottom:10px;font-size:1.3rem}
.tickets-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(340px,1fr));gap:20px}
.ticket-card{display:block;background:var(--bg-card);border:1px solid rgba(255,255,255,0.06);border-radius:16px;overflow:hidden;transition:all 0.3s;text-decoration:none;color:inherit}
.ticket-card:hover{border-color:rgba(255,255,255,0.15);transform:translateY(-3px);box-shadow:0 15px 40px rgba(0,0,0,0.3)}
.ticket-card-header{padding:20px 20px 15px;position:relative}
.ticket-card-header.oyun_destek{background:rgba(46,204,113,0.12)}
.ticket-card-header.discord_destek{background:rgba(88,101,242,0.12)}
.ticket-card-status{display:flex;justify-content:flex-end}
.ticket-type-badge{display:inline-flex;align-items:center;gap:6px;padding:5px 12px;border-radius:20px;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:1px;background:rgba(0,0,0,0.2);color:#fff}
.ticket-card-body{padding:0 20px 15px}
.ticket-card-title{font-size:1.1rem;margin-bottom:8px;letter-spacing:0.5px;color:#fff}
.ticket-card-meta{display:flex;flex-wrap:wrap;gap:15px;font-size:12px;color:var(--text-muted);margin-bottom:10px}
.ticket-card-meta span{display:flex;align-items:center;gap:5px}
.ticket-card-date{font-size:11px;color:rgba(255,255,255,0.3);display:flex;align-items:center;gap:5px}
.ticket-card-actions{display:flex;gap:8px;padding:12px 20px;border-top:1px solid rgba(255,255,255,0.05);background:rgba(0,0,0,0.15)}
.ticket-action-btn{display:flex;align-items:center;gap:6px;padding:8px 14px;border:none;border-radius:8px;font-size:13px;transition:all 0.2s;background:rgba(255,255,255,0.06);color:var(--text-muted)}
.ticket-action-btn:hover{background:rgba(255,255,255,0.12);color:#fff}
.tickets-pagination{display:flex;justify-content:center;gap:6px;margin-top:32px}
.t-page{display:inline-flex;align-items:center;justify-content:center;min-width:36px;height:36px;border-radius:8px;background:var(--bg-card);border:1px solid rgba(255,255,255,0.06);color:var(--text-muted);font-size:13px;font-weight:600;transition:all 0.2s;padding:0 10px}
.t-page:hover{background:rgba(255,255,255,0.06);color:#fff}
.t-page.active{background:var(--primary);border-color:var(--primary);color:#fff}
.t-page-dots{color:rgba(255,255,255,0.2);padding:0 4px;align-self:center}

.transcript-page{display:flex;height:100vh;overflow:hidden;background:#1e1f22}
.transcript-sidebar{width:300px;min-width:300px;background:#111111;display:flex;flex-direction:column;border-right:1px solid rgba(255,255,255,0.06);z-index:50}
.ts-header{height:52px;min-height:52px;padding:0 16px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid rgba(255,255,255,0.06);background:rgba(0,0,0,0.2)}
.ts-channel-info{display:flex;align-items:center;gap:8px;font-weight:600;font-size:14px;color:#fff}
.ts-channel-info i{color:var(--text-muted);font-size:16px}
.ts-close-btn{display:none;background:none;border:none;color:var(--text-muted);font-size:18px;cursor:pointer;padding:4px}
.ts-details{flex:1;overflow-y:auto;padding:16px;scrollbar-width:thin;scrollbar-color:rgba(255,255,255,0.1) transparent}
.ts-details::-webkit-scrollbar{width:6px}
.ts-details::-webkit-scrollbar-track{background:transparent}
.ts-details::-webkit-scrollbar-thumb{background:rgba(255,255,255,0.1);border-radius:3px}
.ts-section-title{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:1px;color:var(--text-muted);margin:16px 0 10px;display:flex;align-items:center;gap:8px}
.ts-section-title:first-child{margin-top:0}
.ts-section-title i{font-size:12px;color:var(--primary)}
.ts-detail-group{margin-bottom:14px}
.ts-detail-label{display:block;font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:0.8px;color:rgba(255,255,255,0.35);margin-bottom:4px}
.ts-detail-val{font-size:13px;color:var(--text-muted)}
.ts-reason{background:rgba(255,255,255,0.03);padding:8px 10px;border-radius:6px;border-left:2px solid var(--primary);display:block;line-height:1.4}
.ts-badge{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;border-radius:6px;font-size:12px;font-weight:600}
.ts-badge.oyun_destek{background:rgba(46,204,113,0.12);color:#57f287}
.ts-badge.discord_destek{background:rgba(88,101,242,0.12);color:#5865F2}
.ts-user-row{display:flex;align-items:center;gap:8px}
.ts-user-row img{width:22px;height:22px;border-radius:50%}
.ts-user-row span{font-size:13px;color:#dbdee1;font-weight:500}
.ts-participants{display:flex;flex-direction:column;gap:2px}
.ts-participant{display:flex;align-items:center;gap:10px;padding:6px 8px;border-radius:6px;transition:background 0.15s;cursor:pointer}
.ts-participant:hover{background:rgba(255,255,255,0.05)}
.ts-participant img{width:28px;height:28px;border-radius:50%;object-fit:cover}
.ts-participant-name{font-size:13px;font-weight:600;display:block}
.ts-participant-tag{font-size:11px;color:rgba(255,255,255,0.3);display:block}
.ts-back{display:flex;align-items:center;justify-content:center;gap:8px;padding:12px;margin:12px;background:linear-gradient(135deg,#c41e3a,#8b0000);color:#fff;border-radius:8px;font-size:13px;font-weight:600;transition:all 0.2s;flex-shrink:0}
.ts-back:hover{filter:brightness(1.15);transform:translateY(-1px)}

.transcript-main{flex:1;display:flex;flex-direction:column;overflow:hidden;background:#1e1f22}
.transcript-topbar{height:52px;min-height:52px;background:#111111;border-bottom:1px solid rgba(255,255,255,0.06);display:flex;align-items:center;gap:12px;padding:0 16px}
.ts-menu-btn{display:none;background:none;border:none;color:var(--text-muted);font-size:18px;cursor:pointer;padding:4px 8px 4px 0}
.transcript-topbar-channel{display:flex;align-items:center;gap:8px;font-weight:600;font-size:14px;color:#fff}
.transcript-topbar-channel i{color:var(--text-muted);font-size:16px}
.transcript-topbar-meta{margin-left:auto;display:flex;align-items:center;gap:10px}
.ts-badge-sm{display:inline-flex;align-items:center;justify-content:center;width:24px;height:24px;border-radius:6px;font-size:12px}
.ts-badge-sm.oyun_destek{background:rgba(46,204,113,0.15);color:#57f287}
.ts-badge-sm.discord_destek{background:rgba(88,101,242,0.15);color:#5865F2}
.topbar-msg-count{font-size:12px;color:var(--text-muted)}

.transcript-messages{flex:1;overflow-y:auto;padding:8px 0 24px;scroll-behavior:smooth;scrollbar-width:thin;scrollbar-color:rgba(255,255,255,0.08) transparent}
.transcript-messages::-webkit-scrollbar{width:8px}
.transcript-messages::-webkit-scrollbar-track{background:transparent}
.transcript-messages::-webkit-scrollbar-thumb{background:rgba(255,255,255,0.08);border-radius:4px}
.transcript-messages::-webkit-scrollbar-thumb:hover{background:rgba(255,255,255,0.15)}

.transcript-start{padding:20px 16px 4px 72px;margin-bottom:8px}
.transcript-start-icon{width:56px;height:56px;border-radius:50%;background:rgba(196,30,58,0.15);display:flex;align-items:center;justify-content:center;margin-bottom:10px}
.transcript-start-icon i{font-size:26px;color:var(--primary)}
.transcript-start h2{font-family:'Oswald',sans-serif;font-size:24px;font-weight:700;margin-bottom:2px;text-transform:none;letter-spacing:0}
.transcript-start p{color:var(--text-muted);font-size:13px}

.dc-divider{display:flex;align-items:center;margin:16px 16px 4px;gap:8px}
.dc-divider::before,.dc-divider::after{content:'';flex:1;height:1px;background:rgba(255,255,255,0.06)}
.dc-divider span{font-size:11px;font-weight:700;color:rgba(255,255,255,0.3);white-space:nowrap;padding:0 4px;text-transform:uppercase;letter-spacing:0.5px}

.dc-reply-bar{display:flex;align-items:center;gap:6px;padding:4px 16px 0 72px;font-size:13px;position:relative}
.dc-reply-spine{position:absolute;left:52px;top:50%;width:26px;height:14px;border-left:2px solid rgba(255,255,255,0.15);border-top:2px solid rgba(255,255,255,0.15);border-top-left-radius:6px}
.dc-reply-avatar{width:16px;height:16px;border-radius:50%;margin-left:8px}
.dc-reply-name{font-weight:600;font-size:12px;color:#dbdee1}
.dc-reply-text{font-size:12px;color:var(--text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:400px}

.dc-msg{display:flex;padding:2px 48px 2px 72px;position:relative;transition:background 0.1s}
.dc-msg:not(.grouped){margin-top:16px;padding-top:2px}
.dc-msg:hover{background:rgba(0,0,0,0.15)}
.dc-msg-avatar{position:absolute;left:16px;top:2px;width:40px;height:40px;border-radius:50%;overflow:hidden}
.dc-msg-avatar img{width:100%;height:100%;object-fit:cover;border-radius:50%}
.dc-msg-body{min-width:0;flex:1;position:relative}
.dc-msg-header{display:flex;align-items:center;gap:6px;margin-bottom:1px;flex-wrap:wrap}
.dc-msg-name{font-weight:600;font-size:15px;line-height:1.3}
.dc-msg-name:hover{text-decoration:underline}
.dc-bot-tag{display:inline-flex;align-items:center;gap:1px;background:#5865F2;color:#fff;font-size:9px;font-weight:700;padding:1px 5px;border-radius:3px;text-transform:uppercase;line-height:14px;vertical-align:middle}
.dc-bot-tag svg{fill:#fff}
.dc-msg-ts{font-size:11px;color:rgba(255,255,255,0.25);font-weight:400;margin-left:2px}
.dc-msg-text{color:#dbdee1;font-size:15px;line-height:1.4;word-wrap:break-word;white-space:pre-wrap}
.dc-msg-text strong{font-weight:700;color:#f2f3f5}
.dc-msg-text em{font-style:italic}
.dc-msg-text s{text-decoration:line-through;color:rgba(255,255,255,0.4)}
.dc-msg-text u{text-decoration:underline}
.dc-inline-code{background:rgba(255,255,255,0.06);border:1px solid rgba(255,255,255,0.08);border-radius:4px;padding:1px 5px;font-size:13px;font-family:'Consolas','Monaco',monospace;color:#f2f3f5}
.dc-codeblock{background:rgba(0,0,0,0.3);border:1px solid rgba(255,255,255,0.06);border-radius:8px;padding:12px 14px;margin:4px 0;overflow-x:auto;font-family:'Consolas','Monaco',monospace}
.dc-codeblock code{font-size:13px;color:#dbdee1;background:none;border:none;padding:0}
.dc-spoiler{background:rgba(255,255,255,0.1);color:transparent;border-radius:3px;padding:0 3px;cursor:pointer;transition:all 0.2s}
.dc-spoiler:hover,.dc-spoiler.revealed{color:#dbdee1;background:rgba(255,255,255,0.06)}
.dc-blockquote{border-left:3px solid rgba(255,255,255,0.15);padding:0 12px;margin:2px 0}

.dc-msg.grouped{padding-left:72px}
.dc-hover-ts{position:absolute;left:-56px;top:4px;font-size:10px;color:rgba(255,255,255,0.2);opacity:0;transition:opacity 0.1s;white-space:nowrap;pointer-events:none}
.dc-msg.grouped:hover .dc-hover-ts{opacity:1}

.dc-embed{display:grid;grid-template-columns:1fr auto;background:rgba(0,0,0,0.2);border-left:4px solid #c41e3a;border-radius:4px;padding:10px 14px 10px 12px;margin:4px 0;max-width:520px}
.dc-embed-body{min-width:0}
.dc-embed-author{display:flex;align-items:center;gap:8px;margin-bottom:4px}
.dc-embed-author img{width:20px;height:20px;border-radius:50%}
.dc-embed-author span{font-size:12px;font-weight:600;color:#f2f3f5}
.dc-embed-title{font-size:14px;font-weight:700;color:#00aff4;margin-bottom:4px}
.dc-embed-desc{font-size:13px;color:#dcddde;line-height:1.4;margin-bottom:6px;white-space:pre-wrap}
.dc-embed-desc code{background:rgba(255,255,255,0.06);padding:1px 4px;border-radius:3px;font-size:12px}
.dc-embed-fields{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:6px}
.dc-embed-field{min-width:0}
.dc-embed-field:not(.inline){width:100%}
.dc-embed-field.inline{flex:1;min-width:100px}
.dc-ef-name{font-size:12px;font-weight:700;color:#f2f3f5;margin-bottom:1px}
.dc-ef-val{font-size:12px;color:#dcddde;line-height:1.3;white-space:pre-wrap}
.dc-embed-thumb{grid-column:2;grid-row:1/4;margin-left:14px;align-self:start}
.dc-embed-thumb img{width:80px;height:80px;border-radius:4px;object-fit:cover}
.dc-embed-img{grid-column:1/-1;margin-top:6px}
.dc-embed-img img{max-width:min(400px,100%);max-height:300px;border-radius:4px;cursor:pointer}
.dc-embed-foot{display:flex;align-items:center;gap:6px;margin-top:6px;grid-column:1/-1}
.dc-embed-foot img{width:18px;height:18px;border-radius:50%}
.dc-embed-foot span{font-size:11px;color:rgba(255,255,255,0.4)}

.dc-attachments{margin-top:4px;display:flex;flex-direction:column;gap:4px}
.dc-att-img{max-width:400px;border-radius:8px;overflow:hidden}
.dc-att-img img{max-width:100%;max-height:350px;border-radius:8px;display:block;cursor:pointer;transition:filter 0.2s}
.dc-att-img img:hover{filter:brightness(1.1)}
.dc-att-video{max-width:400px}
.dc-att-video video{max-width:100%;max-height:350px;border-radius:8px}
.dc-att-file{display:flex;align-items:center;gap:10px;background:rgba(0,0,0,0.2);border:1px solid rgba(255,255,255,0.06);border-radius:8px;padding:10px 14px;max-width:400px;transition:all 0.2s}
.dc-att-file:hover{background:rgba(0,0,0,0.3);border-color:rgba(255,255,255,0.1)}
.dc-att-file-icon{font-size:24px;color:var(--primary)}
.dc-att-fname{display:block;font-size:13px;font-weight:500;color:#00aff4}
.dc-att-fsize{display:block;font-size:10px;color:rgba(255,255,255,0.3);margin-top:1px}
.dc-att-file-dl{margin-left:auto;color:rgba(255,255,255,0.25);font-size:14px}
.dc-att-file:hover .dc-att-file-dl{color:var(--primary)}

.dc-stickers{margin-top:4px;display:flex;gap:8px}
.dc-sticker img{width:160px;height:160px;object-fit:contain}
.dc-sticker span{color:var(--text-muted);font-size:13px}
.dc-reactions{display:flex;flex-wrap:wrap;gap:4px;margin-top:4px}
.dc-reaction{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:6px;background:rgba(255,255,255,0.06);border:1px solid rgba(255,255,255,0.04);cursor:default;transition:all 0.15s}
.dc-reaction:hover{background:rgba(255,255,255,0.1);border-color:rgba(255,255,255,0.1)}
.dc-reaction-emoji{font-size:16px;line-height:1}
.dc-reaction-emoji img{width:20px;height:20px;vertical-align:middle}
.dc-reaction-count{font-size:12px;font-weight:600;color:var(--text-muted)}

.transcript-end-bar{display:flex;align-items:center;gap:12px;margin:24px 16px 0;padding-top:8px}
.transcript-end-line{flex:1;height:1px;background:rgba(255,255,255,0.06)}
.transcript-end-content{display:flex;align-items:center;gap:8px;font-size:12px;color:rgba(255,255,255,0.3);white-space:nowrap}
.transcript-end-content i{color:#e74c3c;font-size:14px}

.dc-profile-overlay{position:fixed;inset:0;background:rgba(0,0,0,0.6);z-index:998;opacity:0;pointer-events:none;transition:opacity 0.2s}
.dc-profile-overlay.show{opacity:1;pointer-events:auto}
.dc-profile-popup{position:fixed;top:50%;left:50%;transform:translate(-50%,-50%) scale(0.9);width:340px;background:#111111;border-radius:12px;z-index:999;opacity:0;pointer-events:none;transition:all 0.25s;overflow:hidden;border:1px solid rgba(255,255,255,0.08);box-shadow:0 20px 60px rgba(0,0,0,0.6)}
.dc-profile-popup.show{opacity:1;pointer-events:auto;transform:translate(-50%,-50%) scale(1)}
.dc-pp-banner{height:60px;background:linear-gradient(135deg,#c41e3a,#0a0a0a)}
.dc-pp-avatar-wrap{margin-top:-32px;padding:0 16px;position:relative;z-index:1}
.dc-pp-avatar{width:64px;height:64px;border-radius:50%;border:4px solid #111111;object-fit:cover;background:#111111}
.dc-pp-body{padding:8px 16px 16px}
.dc-pp-name{font-size:18px;font-weight:700;color:#f2f3f5;font-family:'Oswald',sans-serif}
.dc-pp-tag{font-size:13px;color:var(--text-muted);margin-bottom:10px}
.dc-pp-divider{height:1px;background:rgba(255,255,255,0.06);margin:10px 0}
.dc-pp-section-title{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:0.8px;color:rgba(255,255,255,0.4);margin-bottom:8px}
.dc-pp-roles{display:flex;flex-wrap:wrap;gap:4px}
.dc-pp-role{display:inline-flex;align-items:center;gap:6px;padding:3px 8px;border-radius:4px;background:rgba(255,255,255,0.06);font-size:11px;font-weight:500;color:#dbdee1}
.dc-pp-role-dot{width:12px;height:12px;border-radius:50%;flex-shrink:0}
.dc-pp-no-roles{font-size:12px;color:rgba(255,255,255,0.3)}

@media (max-width:768px) {
    .tickets-header{flex-direction:column}
    .tickets-grid{grid-template-columns:1fr}
    .tickets-filters{width:100%;justify-content:flex-start}
    .transcript-page{flex-direction:column}
    .transcript-sidebar{position:fixed;top:0;left:-320px;width:85vw;max-width:300px;height:100vh;transition:left 0.3s;z-index:200;box-shadow:8px 0 30px rgba(0,0,0,0.5)}
    .transcript-sidebar.open{left:0}
    .ts-close-btn{display:block}
    .ts-menu-btn{display:block}
    .transcript-main{width:100%}
    .dc-msg{padding-left:56px;padding-right:10px}
    .dc-msg-avatar{left:10px;width:34px;height:34px}
    .dc-msg.grouped{padding-left:56px}
    .dc-reply-bar{padding-left:56px}
    .dc-reply-spine{left:38px}
    .dc-reply-text{max-width:200px}
    .transcript-start{padding-left:56px}
    .dc-msg-text{font-size:14px}
    .dc-msg-name{font-size:14px}
    .dc-msg-header{gap:4px}
    .dc-embed{max-width:100%}
    .dc-embed-img img{max-width:100%}
    .dc-att-img{max-width:100%}
    .dc-att-img img{max-height:250px}
    .dc-att-video{max-width:100%}
    .dc-att-file{max-width:100%}
    .dc-sticker img{width:120px;height:120px}
    .dc-profile-popup{width:90%;max-width:340px}
    .transcript-topbar{padding:0 10px;gap:8px}
    .topbar-msg-count{display:none}
}

@media (max-width:480px) {
    .tickets-section{padding-top:80px}
    .tickets-header-left h1{font-size:1.4rem}
    .t-filter{padding:7px 12px;font-size:11px}
    .ticket-card-body{padding:0 14px 12px}
    .ticket-card-header{padding:14px 14px 10px}
    .dc-msg{padding-left:48px;padding-right:8px}
    .dc-msg-avatar{left:8px;width:30px;height:30px}
    .dc-msg.grouped{padding-left:48px}
    .dc-reply-bar{padding-left:48px}
    .dc-reply-spine{left:34px}
    .dc-msg-text{font-size:13px}
    .dc-msg-name{font-size:13px}
    .dc-msg-ts{font-size:10px}
    .transcript-start{padding-left:48px}
    .transcript-start h2{font-size:20px}
    .dc-embed{padding:8px 10px 8px 10px}
}